CONSULTING COACHING
Düsterhöft Consulting is a German professional firm providing specialist consulting services to public and private sector clients in the hotel, tourism and leisure industry. Established in 1993, Düsterhöft Consulting directors, Mr. Heiko Düsterhöft and Mrs. Ursula Düsterhöft, have over thirty years experience in tourism consulting and management positions.

Mr. Heiko Düsterhöft is a certified and authorized expert who furnishes expert opinions for hotel managements, banking institutions and the catering industry. Mrs. Ursula Düsterhöft is a certified coach and trainer who conducts tailor-made industry-related seminars to small and medium-sized businesses. Mrs. Düsterhöft speaks English fluently and also offers training courses in English. Furthermore, Düsterhöft Consulting offers training courses and workshops on various topics such as Strategic Project Management, Controlling, Coaching, Marketing, etc.

Our corporate philosophy is to differentiate ourselves from our more academically oriented peers in the highly pragmatic, action-oriented approach we bring to the solution of client problems. We can get involved in implementation, sales and marketing activities on behalf of our clients.

We bring to bear on every assignment a clear dedication to quality and responsiveness to our client's needs and development timetable without compromising objectivity. Our services are structured to provide exceptional value to our clients in articulating the optimum development strategy, the most appropriate financing methodology, and a practical approach to facility planning, marketing, management, and investment promotion.

The Düsterhöft Consulting team includes skilled, experienced, commercially focussed and pragmatic professionals specialising in the tourism and leisure industry. The team provides clients with research, analysis and value-added advice from small to large projects across diverse segments of the tourism industry.

Hotel Industry Services:
• Hotel operations / management reviews for owners and operators in the hotel industry (e.g. performance improvement)
• Hotel market demand & supply analysis / studies
• Hotel feasibility analysis / studies
• Hotel market occupancy, room rate and profitability surveys
• Due diligence support and management services
• Strategic and business planning
• Hotel investor sourcing, selection and negotiation
• Pre-purchase / pre-development reviews
• Acquisition and disposal services

Other Tourism Industry Services:
• National and regional tourism strategy development
• Regional and local master planning
• Regional and local tourism product development
• Support services in regional tourism product development
• National, regional and local market research and analysis
• Public and private tourism infrastructure development: research, analysis, feasibility studies, economic impact analysis
• Visitor attractions: Market analysis and feasibility studies, operations reviews, performance improvement consulting, transaction support

Specialist advice available is centred on the following areas:
• Trainings: Creation of proficiency courses, training tailored to suit individual requirements, training for instructors and organization of conferences.
• Hospitality-Tourism Sector: Expert evaluations of hotels and tourism establishments, appraisals of skills and qualifications, definitions of training schemes, training in enterprise (inside training).

Market Research:
Düsterhöft Consulting provides specialist services in tourism and hospitality market research. Services range from focus groups to large surveys. Research conducted for hotel companies includes:

• Demographic profiles of target segments
• New product evaluation
• Positioning
• Price sensitivity
• Impact of hotel award programs on hotel choice
• Tracking studies to evaluate awareness and usage

Feasibility Studies:
Düsterhöft Consulting´s feasibility studies of potential hotel and resort projects include

• Assessment of the local market
• Examination of the competitive environment
• Evaluation of expected financial performance
• Prediction of likely financial returns

Practical training courses and coaching for small and
medium-sized enterprises in the hotel- and catering industry:

Subjects				Training Courses				Target Group
Service				Basic Course and Advanced Course				Unskilled service workers and career changers
Reception				Working at the reception, guest relations, Fidelio Hotel Programme, Reservations Power				Unskilled workers, Receptionists
Housekeeping				Arrivals and Departures, Housekeeping Management, Fidelio for Housekeeping				Unskilled workers and career changers, housekeepers and assistant housekeepers
Guest Relations				Complaints Management				All employees
Hotel/Catering/Tourism				Customer Loyalty, Guest Relations, Communication, Telephone Training				All employees

Moreover, we offer individual consulting services for small and
medium-sized organisations concerning the following topics:

• Coaching:
We assist you in implementing new marketing ideas and/or operating plans
• Potential Analysis:
Short analysis of your enterprise including a forward-looking final report
• Employees:
We offer the following courses: Corporate Identity, Customer Relations, and Communications. We provide comprehensive training for your employees who after all are the most important factor for a successfully operating service enterprise
• Soft Skills:
More than ever, it is important to surprise guests with innovative incentives programmes and outstanding services in order to advance customer loyalty

Certified according to ISO 9001:2000 No. 01 100 080179 >>

DÜSTERHÖFT CONSULTING
training - consulting - coaching

Höllentalstr. 45
D 82467 Garmisch-Partenkirchen

Fon 0049 88 21 - 90 89 81
Fax 0049 88 21 - 90 89 83
mobil 0049 171 - 68 25 738

info@duesterhoeft-consulting.de